BOOK NEW APPOINTMENT

Claims excellence for glass repair and replacement

Home Corporate Insurers and Brokers
Leading insurers and brokers choose to work with us for our consistent service quality, strong digital capability and technical expertise.

We focus on delivering an excellent customer experience, supported by a tailored, end‑to‑end glass claims and fulfilment solution that is efficient, transparent, sustainable and competitively priced.


Contact Sales Support

EMAIL US

 

Glass Services for Insurers

BOOK YOUR REPLACEMENT

Corporate Partnership

WHY WORK WITH US?

Policyholder power over appointments

 

We make it easy for policyholders to book and manage their appointment in the way that suits them, whether online, via web chat or through our 24/7 contact centre. With real‑time availability, flexible locations and access to 80+ service centres, expert support is always within reach.

Clear communication underpins a great customer experience, particularly for vulnerable customers who may need additional reassurance or support. Automated SMS updates, ‘on the way’ technician notifications and our Customer Appointment Hub give policyholders control over their journey, enabling secure self‑service for booking changes, payments and real‑time technician tracking. All this ensures fair access and positive outcomes in line with Consumer Duty.

 

 

Digital transformation for services now and in the future


Auto Windscreens’ digital capability is a key differentiator, enabling outstanding glass claims performance and strengthening partner relationships. Our continued investment in digital transformation ensures smarter processes, better customer experiences and future‑ready service delivery.

 

 

  • Cutting edge Google-led AI contact centre platform.
  • Advanced IFS field service management software managed in-house for complete flexibility.
  • API integration capabilities for efficiencies across validation, invoicing and more.
  • Automation of processes, including ADAS identification, parts ordering and billing.
  • Secure online and payment handoff solutions for convenience and peace of mind.
  • Customer Appointment Hub for complete self-service appointment management.
  • Video vehicle inspections conducted for complete reassurance and fraud protection.

White labelling and co-branding options across our services are available for an uninterrupted journey for customers making a claim.

Quality is guaranteed

It is important that all customers are happy with our workmanship. To ensure standards and safety, we use Pilkington Automotive as our main parts supplier – a world-leader in automotive glazing – and Auto Calibrate/Hella Gutmann equipment for ADAS calibrations. All kits and tools used throughout our network are thoroughly evaluated and meet our high expectations. Glass parts used always meet 43R European specifications.

We operate a comprehensive automotive glazing training programme too, which all technicians follow, covering electric/hybrid vehicles and ADAS calibrations. Technicians are continually assessed and developed to ensure they can always deliver a top notch service. Customers consistently give our technicians 9 out 10.

An annual ‘Clearly the Best’ technician competition promotes excellence and a lifetime guarantee is given on all our glass repair and replacement work.

Internal and external independent audits, stringent H&S procedures and a number of ISO certifications provide further reassurance that we are delivering the exceptional service we outline.

Partner with a like-minded company

It’s important to work with suppliers who have a similar approach to business and customer care. Our people are at the heart of everything we do and we stand out from competitors because of them. From technicians to all those behind the scenes, our teams are passionate and are committed to doing a ‘great job’ for partners and your policyholders. We shape our company culture around them, encouraging an environment that promotes development and engagement.

We have clear values for our people and our business and we are a company that cares. Numerous internal and external initiatives support our staff and the communities in which they live, while environmental and sustainability programmes aim to help us look after our planet.

Contact us

Contact our team at salessupport@autowindscreens.co.uk for more information about our insurance services.