Joining the Institute of Customer Service

We are pleased to announce we have joined The Institute of Customer Service. Our membership will help and assist us with maintaining a first class level of service for our customers.

The Institute is the UK’s independent professional body and helps businesses put customers at the heart of everything they do. Furthermore, this National Customer Service Week, we are bolstering our promise by supporting the Institutes’ campaign ‘Service with Respect’ alongside implementing our own staff initiatives including raising awareness of best practice, launching a new praise log and awarding ‘Customer Service Champions’.

James MacBeth, Managing Director at Auto Windscreens, comments: “We’re thrilled to announce our support of the Institute as our customers are at the forefront of every decision we make. From the first interaction right through to job completion, we work hard to deliver a high level of service and we’re looking forward to engaging with the Institute and fellow members to share ideas and learnings to ultimately benefit our customers.”