As we step into 2025, we are excited to share the remarkable achievements and innovations that defined 2024 for Auto Windscreens. It was a year of great progress and growth, and we are thrilled to highlight some of our key milestones.

January

We launched our internal ‘Focus 4’ social impact campaign, aimed at supporting communities and driving positive change. This initiative has been instrumental in fostering a culture of social responsibility within our organisation.

February

The Supply Chain Charter was introduced, and we had the honour of hosting the Mayor and Mayoress of Chesterfield at our head office during National Apprenticeship Week. Additionally, MP Karl McCartney visited our Lincoln Service Centre, underscoring our commitment to community engagement.

March

We introduced Auto Calibrate for ‘over the airways’ DoIP (Data over Internet Protocol) ADAS calibrations in-house for cost control and improved customer journey. Our new ENOL app integration went live, enhancing the policyholder experience. We were also shortlisted for the UK National Contact Centre Awards, The Safety & Health Excellence Awards, and the Institute of Customer Service Award, a testament to our dedication to excellence.

April

Our AI quality assurance audit trial began, and we upgraded our Planning and Scheduling Optimisation & Advanced Resource Planning systems. We also attended the Modern Claims Awards and The Commercial Vehicle Show, and our internal teams received IMI accreditations for handling ADAS.

May

The integration of our chatbot, Brian, into the Contact Centre platform commenced, and we unveiled the Park Royal Service Centre. We also networked and exhibited at BIBA 2024, further strengthening our industry presence.

June

We transitioned our Customer MI to Power BI, enabling 24/7 interactive reporting. Our second Navigating Tomorrow industry event was a success, providing valuable insights and networking opportunities.

July

We completed Cyber Essentials/Cyber Essentials Plus certification, reinforcing our commitment to cybersecurity.

August

We launched internal testing of our Customer Experience interface, aimed at streamlining the customer journey and improving data accuracy. We also joined the Automotive 30% Club, promoting inclusive leadership and gender-balanced businesses. Additionally, we were shortlisted for the Derbyshire & Nottinghamshire Apprenticeship Awards.

September

Tom Barker won the Clearly the Best 2024 technician competition, showcasing the exceptional talent within our team. We were also shortlisted for the National Apprenticeship and Skills Awards.

October

We relocated our Cardiff and Derby Service Centres to larger premises and joined brokers and insurers at Broker Expo. We celebrated National Customer Service Week and achieved an ICS Customer Satisfaction Business Benchmarking score of 91.4/100.

November

The Tottenham Service Centre was unveiled, and we attended the annual FN50 Dinner and APB’s Night of Knights. We also gained ICS ServiceMark re-accreditation.

December

Our new website and online booking journey went live, and we finalised the opening of new Service Centres in Salisbury, Bangor, and Tamworth for 2025. We also prepared to launch WhatsApp as a new customer communication channel in Q1 2025. Throughout the year, we donated £32,000 to charities and good causes, demonstrating our commitment to giving back.