Claims excellence for glass repair and replacement

Excellent customer service, forward-thinking digital enhancements and outstanding technical expertise are just a few of the key reasons why top insurers and brokers choose to work with us.

They know we focus on the end-customer, while also providing them with a tailored and efficient end-to-end glass claims and fulfilment solution that is competitive, offering value for money, transparency and sustainability.

Policyholder power over appointments

Policyholders are offered a number of ways to contact us and book an appointment with an expert technician at one of our 70+ Service Centres or at a location of their choice. An online booking system with real-time available appointment slots, live and automated web chat options, or our 24/7 call centre – we are here to help customers at every step and our friendly, empathetic staff are happy to answer any questions they have.

Keeping in touch and providing reassurance is vital to a smooth and efficient journey. SMS appointment reminders and calls to customers by our technicians when their ‘on the way’ support our aims to give customers a great service! Our Customer Appointment Hub adds to this by allowing policyholders to self-manage their booking, with options to makes changes and payments securely. They can also track their allocated technician when on the way to their appointment.

Digital transformation for services now and in the future

Technology is core to the success of Auto Windscreens in providing outstanding glass claims and attracting partners. We have invested heavily in our digital transformation programme, ensuring we have in place innovations to support customers:

Cutting edge Google-led AI contact centre platform.
Advanced field service management software managed in-house for complete flexibility.
API integration capabilities for efficiencies across validation, invoicing and more.
Automation of processes, including ADAS identification, parts ordering and billing.
Secure online and payment handoff solutions for convenience and peace of mind.
Customer Appointment Hub for complete self-service appointment management.
Video vehicle inspections conducted for complete reassurance and fraud protection.

White labelling and co-branding options across our services are available for an uninterrupted journey for customers making a claim.

Quality is guaranteed

It is important that all customers are happy with our workmanship. To ensure standards and safety, we use Pilkington Automotive as our main parts supplier – a world-leader in automotive glazing – and award-winning Hella Gutmann equipment for ADAS calibrations. All equipment and tools used throughout our network are thoroughly evaluated and meet our high expectations. Glass parts used always meet 43R European specifications.

We operate a comprehensive automotive glazing NVQ programme too, covering electric/hybrid vehicles and ADAS calibrations, which all technicians follow. Technicians are continually assessed and developed to ensure they can always deliver a top notch service. Customers consistently give our technicians 9 out 10.

An annual ‘Clearly the Best’ technician competition promotes excellence and a lifetime guarantee is given on all our glass repair and replacement work.

Internal and external independent audits, stringent H&S procedures and a number of ISO certifications provide further reassurance that we are delivering the exceptional service we outline.

Partner with a like-minded company

It’s important to work with suppliers who have a similar approach to business and customer care. Our people are at the heart of everything we do and we stand out from competitors because of them. From technicians to all those behind the scenes, our teams are passionate and are committed to doing a ‘great job’ for partners and your policyholders. We shape our company culture around them, encouraging an environment that promotes development and engagement.

We have clear values for our people and our business and we are a company that cares. Numerous internal and external initiatives support our staff and the communities in which they live, while environmental and sustainability programmes aim to help us look after our planet.

Contact us

Contact our team at salessupport@autowindscreens.co.uk for more information about our insurance services.