Top name insurers and FN50 fleets among Auto Windscreens’ customers

As a UK leading vehicle glass repairs and replacements, we serve household motor insurance brands, FN50 fleets and largescale brokers, as well as smaller providers and operators. We can provide a competitive, value adding solution for you no matter the size of your business!

Known for our ‘digital first’ service excellence, high-quality workmanship and innovative approach, our service is designed around the needs of those we partner with and any customers they may have. We view ourselves as an extension of the brands we work with, operating openly and transparently to provide outstanding glass repairs and replacements, and ADAS calibration.

Customer service excellence

We were the first player in our industry to hold Institute of Customer Service membership and have its coveted ServiceMark – impressively gained only months after joining which is notoriously tricky to achieve! It’s testament to our focus on giving all customers an exceptional experience. This helps us to aid brand protection and customer retention goals too.

From using our self-service communication routes and engaging with our friendly UK contact centre advisors, to appointment completion by our skilled and knowledgeable technicians, every step of a person’s journey with us is made easy, simple and seamless.

Don’t just take our word for it…feedback independently gathered says it all. On Trustpilot, 83% of customers give us five stars for our service!

Optimised service delivery

Automated parts ordering, job scheduling and invoicing systems, combined with self-service appointment options and honed operational practices at our HQ and across our UK network create a swift end-to-end journey. This means we have high first-time fit rates, an excellent average ‘time to serve’ and competitive rates.

Claims excellence for glass repair and replacement

Quality and professional

First impressions count! That’s why we have a consistent brand identity conveyed across customer-facing touchpoints. We want everyone we work with to feel reassured that they dealing with a reputable, professional business.

Being a centrally run UK-wide business, we have clear standards and methods that our teams work to, underpinned by expert training and partnership with providers such as GQA Qualifications for NVQs in Automotive Glazing.

We use the latest industry tools and equipment, such as Panther Fit-Glass for making light work of heavy glass parts and Hella Gutmann for successful ADAS calibrations. Our main parts supplier is Pilkington Automotive - a world-leader in automotive glazing manufacture - and we only use glass parts that meet 43R European specifications.

A socially responsible company

We are incredibly proud of the recent steps we’ve taken to strengthen our Environmental, Sustainability and Corporate Governance (ESG). On our road to net zero, we’ve validated Science- Based Targets and gained an EcoVadis bronze rating. We recycle waste glass, make our building’s energy efficient and operate electric vehicle charging capabilities across our network.

Charity and community activities have always been a firm focus for our ‘family feel’ business and we run a successful award-winning ALEX Apprenticeship programme that brings apprentice technicians and customer service representatives into our sector.

NEW APPRENTICES IN OUR NETWORK IN 2024

100%

WASTE GLASS RECYCLED

Over £32K

RAISED FOR CHARITY IN 2024

Why choose Auto Windscreens?

UK-wide coverage with strategically located Service Centres and a large mobile fleet.
24/7 365-day-a-year UK ‘digital first’ Google AI-led contact centre with empathetic, friendly advisors.
Multiple customer self-service options, including online booking, chatbot, live chat and a Customer Appointment Hub.
Heavily focused on Environmental, Sustainability and Corporate Governance (ESG).
Lifetime guarantee on all repairs and replacements, plus certification for ADAS calibrations.
Skilled technicians who complete comprehensive training, followed by specialist and continued competency accreditations.
Only high-quality products and methods in-line with latest automotive industry standards are used.

Contact our team!

Email salessupport@autowindscreens.co.uk for more information about our solution.